Question 1

Planning a visit?

Accepted Answer

We are open Monday – Friday 10am – 6pm and Saturday 10am – 5pm.  We are closed on Sundays.

Question 2

Should I bring anything?

Accepted Answer

If you are planning on making a purchase, please bring with you the dimensions of your space, a few pictures of what the space looks like, any samples of the space including but not limited to; paint, flooring, cabinetry, countertops, etc.

Question 3

What do we offer?

Accepted Answer

We offer quality custom made furniture from Canada’s best manufacturers.  We also carry a fine assortment of artwork, accessories, rugs, and lighting options to best suit your space.

Question 4

Do you provide Interior Design Services?

Accepted Answer

Yes! Our team of capable in-house Designers are ready to help make your dream home a reality!  These services are free of charge with the purchase of any of our products and include the following: 3D computer modelling, in-store consultations, one-on-one meetings, furniture and paint selection assistance, and much more!

Question 5

Do we offer furniture delivery?

Accepted Answer

We offer free delivery throughout Windsor and Essex County.  Please contact us to discuss delivery fees and rates for any other area.

Question 6

Do you deliver to US residents?

Accepted Answer

Unfortunately, we do not offer US delivery services.  If you’re planning on placing an order with us and need to cross the border with it, please make your salesperson aware of this matter prior to placing your order.  They will be happy to walk you through what to expect on pick-up day.

Question 7

You placed an order with us…now what?

Accepted Answer

Because our products are custom order, they are subject to fluctuating ETA’s. To find out when your order is scheduled to arrive, or to request a status update, please contact us and have your sales order ready.

Question 8

Can I make a purchase online?

Accepted Answer

Unfortunately, we do not sell online.  To view available products and place an order, please visit our store at 301 Edinborough St.

Question 9

Where can I view your complete product lineup?

Accepted Answer

Please visit the “Our Retailers” page on our website and click on the company name you’d like to view.  It will bring you to their website and from there you can view all that each company has to offer.

Question 10

What is our return policy?

Accepted Answer

Because our products are custom ordered, we do not offer returns or refunds, but we will strive to make certain that you are happy with your purchase. To make sure you are 100% satisfied with your order please consult one of our Design staff and ask about our 3D computer modelling services.

Question 11

Do we offer payment plans or financing?

Accepted Answer

We do not offer any payment plans or financing at this time.  To place an order, we require a deposit, and then the balance to be paid upon pickup or delivery.

Question 12

Does my furniture come with a warranty?

Accepted Answer

All our products come with warranties.  Each manufacturer provides their own warranty, and our staff is here to help you with any future service problems you may encounter.

Question 13

What are the available payment methods?

Accepted Answer

We accept all VISA, Mastercard, and Debit transactions.  Alternatively, cheques, E-Transfers, and cash are also accepted.  We do not accept American Express at this time.

FAQs About Bertoni Chairs & Things